Please sign in to your Olive Tree People account here using your email address.

Once you're logged in, click on the "Orders" section to proceed to find details about your orders.

Simply sign into your OTP account and click on "Orders" for a quick summary of your order status.

Any questions about your order, please reach out to our Customer Support Team - we love to hear from our Waterless Beauty Customers!

Zodra je bestelling is geplaatst, ontvang je vier e-mailmeldingen van ons:

• Bestelbevestiging
• Bestelling verzonden - met trackinggegevens en een link om je bestelling te volgen!
• Bestelling is onderweg
• Je bestelling is bezorgd!

Als je vragen hebt over je bestelling, neem dan gerust contact op met ons Customer Support Team.

We always love to assist our Waterless Beauty customers! If we can update or edit your order before it's sent to fulfillment and shipping, we’ll be happy to help.

Simply reach out to our Customer Support Team and let us know how you’d like to update your order.

We passen je verzendadres graag voor je aan als we je bestelling nog kunnen wijzigen voordat het label is afgedrukt. Neem eenvoudig contact op met ons Customer Support Team met je bestelnummer en het bijgewerkte verzendadres, dan doen wij ons best om de wijziging door te voeren als dat nog mogelijk is.

Beleid voor nauwkeurigheid van verzendadressen            

• Klanten zijn zelf verantwoordelijk voor het ervoor zorgen dat alle verzendinformatie die bij het afrekenen wordt ingevoerd volledig en correct is. Bestellingen worden verwerkt op basis van het exacte adres dat op het moment van aankoop is opgegeven.

Adreswijzigingen

• Als je bestelling nog niet is verwerkt, zullen we ons best doen om het verzendadres op verzoek bij te werken.
• Adreswijzigingen zijn niet gegarandeerd, en zodra een bestelling de verwerkingsfase heeft bereikt, kan het oorspronkelijke adres niet meer worden aangepast.
• Als je je realiseert dat je verzendadres onjuist is nadat de bestelling is verwerkt, neem dan onmiddellijk contact op met de vervoerder om een onderschepping of een ‘hold’ aan te vragen (indien beschikbaar), aangezien wij geen wijzigingen meer kunnen aanbrengen zodra de bestelling is verzonden.

Internationale bestellingen

• Voor internationale bestellingen kunnen er na het plaatsen van de bestelling geen adreswijzigingen meer worden doorgevoerd vanwege beperkingen van vervoerders en douane.

Geleverde bestellingen

• Als een bestelling wordt geleverd op het adres dat door de klant is geselecteerd en bevestigd – ongeacht of het adres verouderd, onvolledig of onjuist ingevoerd was – komt de bestelling niet in aanmerking voor terugbetaling, vervanging of herverzending.
• We kunnen pakketten niet terughalen of omleiden zodra ze zijn geleverd, en het eigendom gaat op dat moment over op de ontvanger.

Af en toe kan het gebeuren dat bezorgdiensten een pakket al tot 24–48 uur vóór de daadwerkelijke levering als ‘Afgeleverd’ markeren.
We raden aan om rondom uw woning te kijken, inclusief voor- en achterporch, zij-ingangen, garage en alle gebruikelijke afleverplekken. Controleer ook bij huisgenoten, buren of gebouwpersoneel (zoals een receptie of conciërge) of zij het pakket mogelijk namens u hebben aangenomen.
Als het meer dan 3 werkdagen geleden is dat de tracking als ‘Afgeleverd’ is gemarkeerd en uw pakket nog steeds niet is aangekomen, neem dan contact op met ons Customer Support Team.
We onderzoeken het graag en werken zo snel mogelijk naar een oplossing toe.

Oh no! We take great care in packing our orders, so we're truly sorry to hear that yours arrived damaged.

If you receive damaged, defective, or incorrectly shipped products, please contact our Customer Support Team immediately and include a photo of the affected item(s).

Please examine your products upon receipt—any issues must be reported within 15 days of receiving your order.

If eligible, we’re happy to provide a replacement. If an exchange is not possible, we reserve the right to issue a refund for the returned product.

All statutory warranty rules and periods apply.

We annuleren je bestelling graag als we deze nog op tijd kunnen onderscheppen. Als het label nog niet is afgedrukt en de bestelling nog niet naar de orderverwerking is gestuurd, annuleren we deze graag en storten we het volledige bedrag terug.

Houd er rekening mee dat, hoewel we ons best doen, annuleringen niet altijd mogelijk zijn zodra het fulfilmentproces is gestart.

Als je een annulering wilt aanvragen, neem dan contact op met ons Customer Support Team met je bestelnummer.

We are happy to accept all major credit cards at checkout.

Please note that all LA Dope purchases will be seamlessly processed through the Bankful payment platform.

To purchase a Waterless Beauty gift card, please visit us here.

Your gift card will be emailed shortly after purchase to the email address provided at checkout.

For our Retail Customers:

• Products can be returned within 365 days from the date of receipt if you are not satisfied for any reason.
• Please view our Return Policy for instructions. Returns must be initiated through our Customer Support Team.
• Upon approval, a prepaid shipping label will be provided. Please note that a €7 fee for this label will be deducted from your refund.
• Once the return is received, please allow 7-10 business days for processing. Refunds will be issued to the original payment method, and an email confirmation will be sent.
• Please reach out to our Customer Support Team with any questions.

For our Waterless Beauty Consultants:

• Products can be returned within 60 days from the date of receipt.
• The return process is the same as for Retail Customers.

Our Refund and Return Policy

For our Retail Customers:

• Products can be returned within 365 days from the date of receipt if you are not satisfied for any reason.
• Returns must be initiated through your account on our website. Log in, go to "Orders," find your order, and select "Return Items." Indicate the item(s), reason for the return, and any comments.
• Upon approval, a prepaid shipping label will be provided. Please note that a $7 fee for this label will be deducted from your refund.
• Once the return is received, please allow 7-10 business days for processing. Refunds will be issued to the original payment method, and an email confirmation will be sent.
• Please reach out to our Customer Support Team with any questions.

For our Waterless Beauty Consultants:

• Products can be returned within 60 days from the date of receipt.
• The return process is the same as for Retail Customers.

Product Exchanges:

• Product exchanges are available within 60 days of delivery. Please contact our Customer Support Team to initiate an exchange and a prepaid shipping label will be provided. Please note that a $7 fee for this label will be deducted.
• After we receive your return, a product voucher will be emailed to you within 7-10 business days, which can be used for a new purchase.

Damaged or Incorrectly Shipped Products:

• If you receive damaged, defective, or incorrectly shipped products, please contact our Customer Support Team immediately and provide a photo of the product(s). Any issues must be reported within 15 days of receiving your order. 
• Please examine your products immediately upon receipt, any issues must be reported within 15 days of receiving your order. 
• If desired, we will replace all such products. However, if an exchange is not possible, we reserve the right to issue a refund for the returned product.
• Statutory warranty rules and periods apply.

Please Note:

• Returns sent without first initiating a return as outlined above will not be accepted.
• Gifts included in your order must be returned.
• Sets or packs must be returned as a complete set.
• Refunds will only be issued to the original payer using the original payment method.
• If you purchase OLIVE TREE PEOPLE products from unauthorized retailers or websites, we cannot provide a refund or assistance.

OLIVE TREE PEOPLE reserves the right to make the final decision if the returned product is in unsatisfactory condition or if the above terms are not met. For any questions or assistance, please contact our Customer Support Team with your details, receipt number, and reason for the return.

*The guarantee applies exclusively to OLIVEDA and LA DOPE.  The 365-day return period applies to Retail Customers, while Waterless Beauty Consultants have a 60-day return period.

Our Customer Support Team will provide you with a prepaid shipping label to return your items for a refund. Please note that a €7 fee per order returned will be deducted from your refund or voucher amount.

For more details, please review our Refund Policy.

How Our Subscriptions Work

Our subscription service is designed to make your skincare routine effortless. When you subscribe to a product, you’ll receive automatic monthly deliveries —so you never run out of your favorites. You can modify, skip, or cancel your subscription at any time by logging into your account.

Managing Your Subscription

As a customer, you are responsible for managing your subscription settings, including product selection, delivery frequency, payment information, and shipping address. You can make updates anytime through your online account under the “Manage Product Subscriptions” section.

Cancellation Policy

To avoid being charged for your next subscription order, please make any cancellations at least 3 days before your next scheduled shipment. Cancellations made within 3 days of a scheduled shipment may not be processed in time, and you may still be charged.

Simply sign onto your OTP account here: https://us.olivetreepeople.com/account/login and navigate to "Manage Product Subscriptions" to edit, modify, or cancel your subscriptions.

To avoid being charged for your next subscription order, please make any changes at least 3 days before your next scheduled shipment. Changes made within 3 days of a scheduled shipment may not be processed in time, and you may still be charged.

Simply sign onto your OTP account here: https://us.olivetreepeople.com/account/login and navigate to "Manage Product Subscriptions" to modify your subscriptions.

Once you select the product subscription, click on the subscription with the arrow. Under the order date, you can either choose a new date or click "Skip Order" at the bottom of the subscription page.

To avoid being charged for your next subscription order, please make any changes at least 3 days before your next scheduled shipment. Changes made within 3 days of a scheduled shipment may not be processed in time, and you may still be charged.

Simply sign onto your OTP account here: https://us.olivetreepeople.com/account/login and navigate to "Manage Product Subscriptions" to cancel your subscriptions.

To cancel your subscription, click on the product subscription, scroll to the bottom of the page, and select "Cancel Subscription."

To avoid being charged for your next subscription order, please make any cancellations at least 3 days before your next scheduled shipment. Cancellations made within 3 days of a scheduled shipment may not be processed in time, and you may still be charged.

Wachtwoord vergeten? Geen zorgen! Je kunt heel eenvoudig een nieuw wachtwoord aanvragen via deze link.

If the product is listed as Sold Out, on the right edge of that webpage, you’ll see a black tab that says "Notify me when available." Simply click on this tab and enter your phone number or email address to receive a notification when the product is back in stock—so you won’t miss out!

Please visit our Ingredient Library where you can learn about each ingredient in our products.

If you still have ingredient questions, please reach out to our Customer Support Team.

At OLIVE TREE PEOPLE, we produce our products every three months to ensure the highest bioactivity in our formulas, which are free from synthetic preservatives.

This limited production schedule means that items may occasionally sell out while we wait for a new shipment from Germany. Unlike many brands that produce annually and rely on synthetic preservatives and stabilizers, our quarterly production cycle reflects our commitment to freshness, natural ingredients, and delivering the most effective products possible.

Biologische certificeringen van OLIVE TREE PEOPLE:

CAAE ECO-CERTIFICERING

De meer dan 30.000 bergolijfbomen van OLIVE TREE PEOPLE in Andalusië, Spanje zijn biologisch eco-gecertificeerd door CAAE, de Spaanse landbouwinstantie.

VERKLARING OVER PESTICIDEN + CHEMICALIËN

De burgemeester van Arroyomolinos de León heeft biologisch gecertificeerd dat de meer dan 30.000 bergolijfbomen van Olive Tree People in Andalusië, Spanje zich bevinden in een door de overheid beschermd natuurpark waar al meer dan 60 jaar geen enkel chemisch middel op deze bomen is gesproeid of aan hen is toegediend.

Wat is biologisch?

• Bioactieve grondstoffen van de olijfbomen van OLIVEDA, waaronder Olea Europaea-olijfbladextract en olijfbladcel-elixer, die de polyfenolische verbindingen hydroxytyrosol en oleuropeïne bevatten, evenals de Arbequina-olijfolie, zijn biologisch eco-gecertificeerd door CAAE. Dit vormt ongeveer 96% van een OLIVEDA-product.
• Plantenextracten, werkzame stoffen, organische verbindingen en natuurlijke conserveermiddelen zijn enkele van de ingrediënten die ongeveer 4% van een OLIVEDA-product uitmaken. Ze worden geselecteerd vanwege hun natuurlijke oorsprong, inzet voor duurzame praktijken of milieuvriendelijke profiel; veel ervan hebben certificeringen zoals Ecocert™, COSMOS, Ecolabel, NATRUE en de Natural Products Association, en vele zijn biologisch gecertificeerd volgens EU-normen.

Regelgeving rond biologische etikettering in de EU: •https://coslaw.eu/cosmetics-claims-when-can-you-claim-natural-organic-vegan-and-non-gmo-part-ii

“Alle grondstoffen die vallen onder het toepassingsgebied van EU-Verordening (EG) nr. 834/2007 van de Raad, wat betekent dat ze als biologisch zijn gecertificeerd, hebben een biologisch certificaat dat bevestigt dat de stof afkomstig is uit biologische productie.

Deze wetgeving heeft echter alleen betrekking op landbouwproducten die als voedsel worden gebruikt. Dus telkens wanneer een grondstof buiten het toepassingsgebied valt van de EU-verordening inzake biologische productie of een andere biologische landbouwverordening, kan er een breuk ontstaan in de keten van bewaring: het biologische certificaat kan dan alleen het primaire product (bijv. de plant) dekken en niet de verwerkte cosmetische grondstof (bijv. het extract). Deze breuk zorgt voor onzekerheid. Dit betekent dat de fabrikant van het eindproduct niet ondubbelzinnig kan weten of de cosmetische grondstof biologisch is of niet. De toegenomen onzekerheid beïnvloedt het vermogen van de fabrikant om zo’n claim te onderbouwen. Om dit probleem te omzeilen, kunnen fabrikanten grondstoffen selecteren die als biologisch zijn gecertificeerd volgens private standaardlabel-certificeringen.

Bovendien stelt de Franse ARPP dat een cosmetisch product als biologisch kan worden gepresenteerd als het aan minstens een van de volgende voorwaarden voldoet:

• Het bevat 100% gecertificeerde biologische ingrediënten;
• Het is als biologisch gecertificeerd door een certificeringsinstantie;
• Er is aangetoond dat het cosmetische product is geproduceerd met biologische ingrediënten die equivalent zijn qua samenstelling en gehalte aan de niveaus die door de certificeringsinstanties worden vereist.”

At OLIVE TREE PEOPLE, we only use fragrances derived from natural origins. Our fragrances are compositions of essential oils derived from plants.

The specific blend of ingredients in a fragrance is considered a trade secret, meaning that companies are not required to disclose the exact components.

Where are they from?

Natural origin fragrances, the category used at OLIVE TREE PEOPLE, are derived from plant materials such as flowers, fruits, herbs, and spices, through processes like distillation or extraction.  

Our products use up to 21 unique essential oils. You'll find this on our labels under the legally prescribed collective term “parfum” in the EU and “fragrance” in the US. 

What are the benefits?  

AROMATHERAPY, HEALING, ENHANCING

• Pleasant Sensory Experience: Fragrance enhances the overall user experience by providing a pleasant scent that can evoke emotions, memories, and a sense of well-being.
• Aromatherapy Benefits: Some fragrances derived from essential oils may offer aromatherapy benefits, such as relaxation, stress relief, or invigoration.
• Natural Antimicrobial Properties: Some fragrances derived from essential oils, such as tea tree or eucalyptus, have natural antibacterial and antimicrobial properties, which can benefit the skin.
• Brand Identity: Fragrance is often used to create a signature scent for a product line, helping to establish a unique brand identity that contributes to consumer loyalty.

How are they used in our products?

Fragrances (natural origin only) are used in less than 50% of OLIVEDA products, in 0% of LA DOPE products, and 0% in OLIVE ROSE.  It is included for its aromatherapy and healing properties, which create a sensory and mood-enhancing experience while providing relaxation, stress relief, and mood enhancement. The fresh or soothing natural scents linger on the skin, making the product more enjoyable.

Our products are well-protected by amber glass bottles, which are resistant to heat, cold, and sun damage as the amber glass also blocks UV light. For our shipping packaging, we use paper and cardboard instead of plastic, which also protects your order if left in the hot sun or freezing snow when delivered.

If your product delivery was exposed to heat, please open the box, shake each product (without opening), and place your products in the fridge for 10 minutes to restore them to room temperature. Once the products have cooled to room temperature, open them to check that the ingredients have not separated. If they appear separated, use a stir or the end of a teaspoon and give them a brisk stir to re-blend.

If your product delivery was exposed to cold, please let them return to room temperature and briskly stir to re-blend if necessary.

Please contact our Customer Support Team if you require further assistance.

Onze producten worden in Duitsland elke drie maanden geproduceerd om ervoor te zorgen dat ze aankomen met de meest verse bioactieve ingrediënten, perfect verzegeld in de verpakking.

Op elk productetiket zie je een open pot-icoon met een getal gevolgd door een "M", dat aangeeft hoeveel maanden het product na opening vers blijft.

Voor onze inwendige producten raden we aan deze binnen drie maanden na opening te gebruiken en in de koelkast te bewaren.

Onze ongeopende producten blijven vers als ze 30 maanden bij kamertemperatuur worden bewaard.

Geniet ervan!

Al onze productflessen zijn recyclebaar.

Momenteel zijn ze in de Verenigde Staten niet navulbaar, omdat de producten in Duitsland worden gemaakt.

Allergens Overview

Wheat / Gluten

Four OLIVEDA products contain ingredients derived from wheat; however, they do not contain gluten according to our team’s research and confirmation from the official OLIVEDA website.

We encourage customers to conduct their own research, consult their healthcare provider, or perform a patch test before use.

Products containing wheat-derived ingredients:

• H22 Hair & Scalp Treatment: Triticum vulgare (wheat) bran extract
• F25 Neroli Face Oil Serum: Triticum vulgare (wheat) germ oil
• F26 Rose Face Oil Serum: Triticum vulgare (wheat) germ oil
• F27 Jasmine Face Oil Serum: Triticum vulgare (wheat) germ oil

All four are confirmed gluten-free. Ingredients such as wheat germ oil, wheat bran extract, tocopherol (Vitamin E), and alcohol are wheat-derived but do not contain gluten.

Maltodextrin

Our Maltodextrin is 100% plant-based and derived from potatoes, making it gluten-free.

It is tested for purity and safety before use. Maltodextrin functions synergistically with natural actives such as honey and olive leaf extract, helping to enhance their performance, reduce skin irritation, and support overall skin conditioning.

Soy

The following products contain small amounts of soy-based ingredients such as glycine soja or hydrolyzed soy protein.

Customers with soy sensitivities may wish to exercise caution with:

• 002 Finer Pore Dope Face Elixir
• 004 Dope Your Wrinkles Face Oil Serum
• F59 Corrective Serum Face
• F65 Corrective Midnight Elix

Nuts

Kahai Oil (Cacay Nut)

Kahai Oil, sourced from the Cacay tree, contains naturally high levels of Vitamin A (retinol). It supports skin regeneration and brightening.

Products containing Kahai Oil (Caryodendron orinocense seed oil):

• F65 Corrective Midnight Elixir
• F74 Regeneration Intense Face Cream
• F82 Green Retinol Face Elixir
• F87 Corrective Kahai Elixir
• 004 Dope Your Wrinkles Face Oil Serum

Sweet Almond Oil

Prunus amygdalus dulcis (sweet almond) oil is derived from almond seeds (nuts) and rich in vitamins, fatty acids, and antioxidants that help maintain radiant, healthy skin.

Found in:

• F08 Cell Active Face Cream
• B15 Anti-Aging Body Cream
• I24 Moroccan Mint Mouth Oil Cure

Apricot Kernel Oil

Prunus armeniaca (apricot) kernel oil is a light, nourishing oil high in essential fatty acids and antioxidants, offering moisturizing and soothing benefits.

Found in:

• B15 Anti-Aging Body Cream

Avocado Oil

Persea gratissima (avocado) oil provides deep hydration and delivers essential nutrients to the skin.

Found in:

• F07 Anti-Aging Face Cream
• F63 Cell Active Face Oil Serum
• 006 Dope Your Skin Body Oil Serum

Coconut & Palm Oils

Most individuals with nut allergies can safely use coconut and palm-derived ingredients, as these are not tree nuts and contain no nut proteins.

• Coconut is botanically classified as a fruit, not a nut.
• Palm oil, including Elaeis guineensis kernel oil, is also nut-free and unrelated to tree nuts

EU Restricted Allergens

The EU Restricted Allergens List includes numerous essential oils.

These ingredients are permitted in formulations but are subject to maximum concentration limits and must be individually listed on product labels (separately from the term “fragrance”).

This regulation ensures transparency and allows companies to safely maintain their signature natural scent profiles.

Join us here!

OLIVEDA Product Layering Guide

Inside (Dagelijkse basis)
I70 The Beauty Molecule
I66 The Beauty Fountain
I56 Extra Virgin Olive Oil

Stap 1: Reinigen (dubbel)
F38 Purifying Cleansing Gel
F71 Corrective Cleansing Gel
F72 Corrective Cleansing Oil
F78 Arbequina Cleansing Oil
F91 Corrective Cleansing Balm

Stap 2: Tonifiëren
F11 Activating Facial Toner
F67 Corrective Facial Tonic

Stap 3: Exfoliëren (2–3x/week)
F10 Olive Core Face Peeling
F81 AHA + HT Serum Face

Stap 4: Serums (licht tot actief)
F06 Cell Active Serum Face
F59 Corrective Serum Face
F86 Corrective Vegan Hyaluronic Serum Face
F83 HT + Vitamin C Serum Face
F87 Corrective Kahai Elixir

Stap 5: Treatments / Elixers
F85 Acne SOS Face Drops
F65 Corrective Midnight Elixir (PM)
F82 Green Retinol Face Elixir

Stap 6: Oogverzorging
F64 Corrective Eye Elixir
F09 Anti Wrinkle Eye Cream
F60 Corrective Eye Cream

Stap 7: Crèmes
F05 Anti Oxidant Face Cream
F07 Anti Aging Face Cream
F08 Cell Active Face Cream
F42 Corrective Face Cream
F74 Regeneration Intense Face Cream

Stap 8: Gezichtsoliën (laatste stap)
F25 Neroli Face Oil Serum
F26 Rose Face Oil Serum
F27 Jasmine Face Oil Serum
F63 Cell Active Face Oil Serum

Stap 9: Balms (finale sealing / herstel)
F92 Corrective Bioactive Face Balm

Stap 10: Maskers (1–3x/week)
F18 Black Olive Face Mask
F76 Honey Enzyme Face Mask
F77 Olive Matcha Face Mask
F84 Blemish Control Face Mask

Stap 11: Lipverzorging
F75 Lip Balm