365 days
At OLIVE TREE PEOPLE, we stand behind our products, services, and our customers with a 365-day satisfaction guarantee for every retail purchase* made through our website, www.olivetreepeople.com, or in one of our stores.
Our refund and return policy:
For our retail customers
● Products can be returned within 365 days of the date of receipt if you are not satisfied for any reason.
● Returns must be processed through our Customer Support Team. Please list the item to be returned, the reason for the return, and any comments.
● Once approved, a prepaid shipping label will be provided. Please note that a fee of €7 per order will be deducted from your refund for this label.
● Once the return has been received, please allow 7–10 business days for processing. Refunds will be issued to the original method of payment, and an email confirmation will be sent.
● Please contact our customer support team if you have any questions.
For our Waterless Beauty Consultants
Products can be returned within 60 days from the date of receipt.
● The return process is the same as for private customers.
Product exchange
● Product exchanges are possible within 60 days of delivery. Please contact our customer support team to initiate an exchange, and a prepaid shipping label will be provided. Please note that a shipping fee of €7 will be deducted.
● After we have received your return, you will receive a product voucher by email within 7 to 10 business days, which can be used for a new purchase.
Damaged or incorrectly shipped products
● If you receive damaged, defective, or incorrectly shipped products, please contact our customer support team immediately and provide a photo of theproduct.
● Please check your products immediately upon receipt; any issues must be reported within 15 days of receiving your order.
● If desired, we will replace all such products. However, if an exchange is not possible, we reserve the right to issue a refund for the returned product instead.
● Statutory warranty rules and periods apply.
Important return information
● Returns must be initiated as described above; returns sent without prior initiation will not be accepted.
● When initiating a return, the prepaid label is valid for 14 days from the start date of the return.
● When you return an item, all associated free gifts must also be returned.
● If you return an item from a BOGO order, both the purchased and the free item must be returned together.
● Free gifts cannot be exchanged or returned; this also applies to BOGO items.
● Quantities, packs and bundles must be returned in full; partial returns will not be accepted.
● Refunds are issued only to the original payer via the original method of payment.
● If OLIVE TREE PEOPLE products are purchased from unauthorized dealers or websites, we cannot offer refunds or support.
● Olive Tree People reserves the right to refuse a return/refund. This is assessed on a case-by-case basis, including but not limited to product usage, the condition of the items received, return history, and account status.
● Unauthorized or rejected returns – including those received outside the specified return period – are not eligible for a refund and will under no circumstances be returned to the customer.
Shipping Address Accuracy Policy
● Customers are responsible for ensuring that all shipping information entered at checkout is complete and correct. Orders are processed using the exact address provided at the time of purchase.
Change of address
● If your order has not yet been fulfilled, we will do our best to update the shipping address upon request.
● Address changes are not guaranteed, and once an order has entered fulfillment, the original address can no longer be changed.
● If, after completion of the transaction, you discover that your delivery address is incorrect, please contact the carrier immediately to request an intercept or hold (if available), as we are unable to make any changes once the order has been shipped.
International Orders
● For international orders, no address changes can be made after the order has been placed, as delivery and customs restrictions can no longer be applied.
Delivered orders
● If an order is delivered to the address chosen and confirmed by the customer – regardless of whether the address was outdated, incomplete, or entered incorrectly – the order is not eligible for a refund, replacement, or reshipment.
● We are unable to recall or redirect packages once they have been delivered, and ownership passes to the recipient at that point.
OLIVE TREE PEOPLE reserves the right to make the final decision if the returned product is in an unsatisfactory condition or does not meet the conditions mentioned above. If you have any questions or need assistance, please contact our customer support team with your details, receipt number, and reason for return.
*The guarantee applies exclusively to OLIVEDA, LA DOPE, OLIVE ROSE and OLIVEMUSH. The 365-day return period applies to retail customers, while Waterless Beauty Consultants have a return period of 60 days.