At Olive Tree People, we stand behind our service, our products and our customers. That is why we have a 365 days satisfaction guarantee behind every purchase from our website www.olivetreepeople.com or our stores.
If for any reason, you purchase any of our products of which you are not satisfied with, you may return the product(s) within 365 days from the date you receive the product* as long as a proof of the original receipt is provided to initiate the refund process. The costs incurred to return the products will be borne by you.
As an alternative, we are pleased to offer product(s) exchange within 60 days from the date of purchase. All exchanges (including products purchased from our official online store) are to be carried out at any of our walk-in stores only.
If you buy OLIVE TREE PEOPLE products from unauthorized retailers, websites or other unauthorized sources, we regret that we cannot offer you our refund or otherwise assist you with any problems that you may encounter.
OLIVE TREE PEOPLE reserves the right of final decision if the product returned is in unsatisfactory condition, or the above terms are not met.
If you have any questions on our return policy, please contact our Customer Service team at firstname.lastname@example.org and it would be our pleasure to assist you.
Please provide your details, receipt number and reason for any returns.
*The guarantee applies exclusively to OLIVEDA, LA DOPE und THE INTUITION