Cancellation policy

Consumers have a right of withdrawal under the following provisions, whereby a consumer is any natural person who enters into a legal transaction for purposes that predominantly are outside his or her trade, business or profession:

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods.

 To exercise your right of withdrawal, you must contact us at:

OLIVEDA Deutschland GmbH
Neuer Zollhof 3
40221 Düsseldorf
Germany

Email: bestellung@olivetreepeople.com

inform us of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached Model Withdrawal Form to use, although this is not required.

To meet the withdrawal deadline, it is sufficient to send the notification of exercising the right of withdrawal before the withdrawal period expires.

Consequences of withdrawal

If you withdraw from this contract, we shall reimburse you for all payments that we have received from you without delay and at the latest within fourteen days from the day on which we received notification of your withdrawal from this contract. For this reimbursement, we will use the same means of payment that you used in the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this reimbursement. We may refuse reimbursement until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us without delay and in any case no later than fourteen days from the day on which you inform us of the withdrawal from this contract. The deadline is met if you send the goods before the period of fourteen days has expired.

You bear the direct costs of returning the goods.

You are only liable for any diminished value of the goods if this loss in value is due to handling of the goods that was not necessary for checking their condition, properties, and functioning.

Exclusion or early expiration of the right of withdrawal

The right of withdrawal expires prematurely in the case of contracts for the delivery of sealed goods which, for reasons of health protection or hygiene, are not suitable for return if their seal has been removed after delivery.

The right of withdrawal does not apply to consumers who, at the time the contract is concluded, do not belong to a member state of the European Union and whose sole place of residence and delivery address at the time the contract is concluded are outside the European Union.

General information

1) Please avoid damaging and contaminating the goods. If possible, return the goods in their original packaging with all accessories and packaging components. Use protective outer packaging if necessary. If you no longer have the original packaging, please ensure adequate protection against transport damage with suitable packaging.

2) Parcels sent freight collect cannot be accepted or processed. 

3) Please note that the aforementioned items 1–2 are not a prerequisite for the effective exercise of the right of withdrawal.

Withdrawal form

If you wish to withdraw from the contract, please complete this Withdrawal form fill it out and send it back to us.