Payment terms and shipping
Payment methods
- PayPal (direct debit, credit card)
- Klarna invoice
- Klarna Instant Bank Transfer
- Klarna installment purchase
- Prepayment via bank transfer
- credit card
Delivery costs within Germany
Shipping within Germany and the EU is exclusively handled by our logistics partners DHL & UPS.
| country | Shipping costs | Delivery time |
| Germany | €5.95* | 2-3 working days |
Shipping costs for deliveries to other EU countries are listed in the overview below. These costs include delivery and shipping fees as well as export duties. Any import duties are not included in the delivery or export fees and must be paid by the recipient.
| country | Shipping costs | Delivery time |
|
Asia |
39.90 EUR |
14-18 working days |
|
Australia |
49.90 EUR |
14-18 working days |
|
Belgium |
14.90 EUR*** |
3-4 working days |
|
Bosnia and Herzegovina |
16.90 EUR**** |
5-10 working days |
|
Bulgaria |
14.90 EUR*** |
7-10 working days |
|
Denmark |
14.90 EUR*** |
3-5 working days |
|
Estonia |
14.90 EUR*** |
7-10 working days |
|
Finland |
14.90 EUR*** |
5-7 working days |
|
France |
14.90 EUR*** |
3-5 working days |
|
Greece |
14.90 EUR*** |
7-10 working days |
|
Ireland |
14.90 EUR*** |
5-7 working days |
|
Italy |
14.90 EUR*** |
5-7 working days |
|
Croatia |
14.90 EUR*** |
7-10 working days |
|
Latvia |
14.90 EUR*** |
5-7 working days |
|
Lithuania |
14.90 EUR*** |
5-7 working days |
|
Luxembourg |
14.90 EUR*** |
3-4 working days |
|
Malta |
14.90 EUR*** |
7-10 working days |
|
New Zealand |
49.90 EUR |
14-18 working days |
|
Netherlands |
14.90 EUR*** |
2-3 working days |
|
Norway |
16.90 EUR**** |
5-10 working days |
|
Austria |
12.50 EUR** |
5-10 working days |
|
Poland |
14.90 EUR*** |
5-7 working days |
|
Portugal |
14.90 EUR*** |
3-5 working days |
|
Romania |
14.90 EUR*** |
5-7 working days |
|
Sweden |
14.90 EUR*** |
5-7 working days |
|
Switzerland |
12.50 EUR** |
5-10 working days |
|
Slovakia |
14.90 EUR*** |
5-7 working days |
|
Slovenia |
14.90 EUR*** |
5-7 working days |
|
Spain |
14.90 EUR*** |
5-7 working days |
|
Czech Republic |
14.90 EUR*** |
5-7 working days |
|
Türkiye |
29.90 EUR |
7-10 working days |
|
Ukraine |
14.90 EUR*** |
7-10 working days |
|
Hungary |
14.90 EUR*** |
5-7 working days |
|
United Kingdom |
14.90 EUR*** |
3-5 working days |
|
United Arab Emirates |
39.90 EUR |
14-18 working days |
Shipping costs in the USA
- Shipping is handled by UPS - our exclusive logistics partner.
- Standard delivery time.
| country | Shipping costs | Delivery time |
| USA | Free shipping* | 3-5 working days |
*Free shipping on orders over $50.00, otherwise $7.00
Delivery costs from USA
Shipping costs for deliveries from the USA to other countries are listed in the following overview. These costs include delivery and shipping fees as well as export duties. Any import taxes or duties are not included in the delivery or export fees and must be paid by the recipient.
| country | Shipping costs | Delivery time |
|
Argentina |
$10.90 |
7-10 working days |
|
Brazil |
$10.90 |
7-10 working days |
|
Canada |
$10.90 |
7-10 working days |
|
Chile |
$10.90 |
7-10 working days |
|
Costa Rica |
$10.90 |
7-10 working days |
|
Mexico |
$10.90 |
7-10 working days |
|
Peru |
$10.90 |
7-10 working days |
|
Uruguay |
$10.90 |
7-10 working days |
|
Venezuela |
$10.90 |
7-10 working days |
Delivery terms
The products ordered by the customer will be delivered to the address specified by the customer in the order form.
Delivery delay
Should a delivery be delayed, the customer is required to inform OLIVEDA customer service as soon as possible via email or contact form: bestellung@olivetreepeople.com . We will then contact the shipping service to initiate an investigation. Investigations may take some time; however, we strive to resolve all delivery issues within two weeks (from the date we become aware of the delay). Once the customer receives the package, they must check the contents for accuracy. Any discrepancies (incompleteness, damaged products, defective packaging, etc.) must be reported immediately to OLIVEDA customer service: bestellung@olivetreepeople.com .
Delivery status
We process your orders from Monday to Friday in the order they arrive.
If you have any questions regarding your order, please send us an email to bestellung@olivetreepeople.com or use our contact form. We are happy to help.
order change
If you would like to change an order you have already placed, please send an email with the subject "Order Change" to our customer service: bestellung@olivetreepeople.com .
To process your request, we also need your order number. We will do our best to accommodate your wishes.
Delivery problems
Should a product be missing from your delivery, a product be damaged, or your order be incorrect for any other reason, please contact our customer service immediately: bestellung@olivetreepeople.com . We will process your request as quickly and efficiently as possible.