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Terms of Payment and Delivery

Payment methods

  • PayPal (direct debit, credit card)
  • Prepayment bank transfer
  • Credit card

Notes on Delivery and Shipping Costs from Germany and EU

Shipping within Germany and the EU is fulfilled by DHL & UPS - our exclusive logistics partners.

Country Shipping costs Delivery Time
Germany 5,95 €* 2-3 business days

 

 

Shipping from Germany to other countries

The shipping costs for deliveries to other EU countries are stated in the following overview of shipping costs. The cost for delivery includes actual delivery, shipping, and export charges. The import charges and taxes are not included in delivery or export charges.

 

Country
Shipping costs
Delivery time

Asia

39,90 EUR

14-18 business days

Austria

49,90 EUR

14-18 business days

Belgium

14,90 EUR***

3-4 business days

Bosnia-Herzegovina

16,90 EUR****

5-10 business days

Bulgaria

14,90 EUR***

7-10 business days

Denmark

14,90 EUR***

3-5 business days

Estonia

14,90 EUR***

7-10 business days

Finland

14,90 EUR***

5-7 business days

France

14,90 EUR***

3-5 business days

Greece

14,90 EUR***

7-10 business days

Ireland

14,90 EUR***

5-7 business days

Iceland

14,90 EUR***

7-10 business days

Italy

14,90 EUR***

5-7 business days

Croatia

14,90 EUR***

7-10 business days

Latvia

14,90 EUR***

5-7 business days

Lithuania

14,90 EUR***

5-7 business days

Luxembourg

14,90 EUR***

3-4 business days

Malta

14,90 EUR***

7-10 business days

New Zeeland

49,90 EUR

14-18 business days

Netherlands

14,90 EUR***

2-3 business days

Norway

16,90 EUR****

5-10 business days

Österreich

12,50 EUR**

5-10 business days

Poland

14,90 EUR***

5-7 business days

Portugal

14,90 EUR***

3-5 business days

Romania

14,90 EUR***

5-7 business days

Russia

29,90 EUR

7-10 business days

Sweden

14,90 EUR***

5-7 business days

Switzerland

12,50 EUR**

5-10 business days

Slowakia

14,90 EUR***

5-7 business days

Slowenia

14,90 EUR***

5-7 business days

Spain

14,90 EUR***

5-7 business days

Czech Republic

14,90 EUR***

5-7 business days

Turkey

29,90 EUR

7-10 business days

Ukraine

14,90 EUR***

7-10 business days

Hungary

14,90 EUR***

5-7 business days

United Kingdom

14,90 EUR***

3-5 business days

United Arab Emirates

39,90 EUR

14-18 business days

*from an order value of  29,00 EUR, otherwise 5,95 EUR
**from an order value of 50,00 EUR, otherwise 12,50 EUR
***from an order value of 150,00 EUR, otherwise 14,90 EUR
****from an order value of 150,00 EUR, otherwise 16,90 EUR

 

 

 

Notes on delivery and shipping costs from USA

  • Shipping is completed by UPS - our exclusive logistics partner.

  • Standard delivery time.
Country Shipping costs Delivery time
USA
No shipping costs* 
3-5 business days

* from an order value of $50.00 free shipping, otherwise $7.00

 

Shipping to other countries from USA

The shipping costs for deliveries to other countries are stated in the following overview of shipping costs.
The cost for delivery includes actual delivery, shipping, and export charges. The import charges and taxes are not included in the delivery or export charges.

Country Shipping costs Delivery time
Argentina
$10.90
7-10 business days
Brazil $10.90 7-10 business days
Canada $10.90 7-10 business days
Chile $10.90 7-10 business days
Costa Rica $10.90 7-10 business days
Mexico $10.90 7-10 business days
Peru $10.90 7-10 business days
Uruguay $10.90 7-10 business days
Venezuela  $10.90 7-10 business days

 

Delivery terms
The products ordered by the customer will be delivered to the address specified by the customer in the order form.

Delay in delivery
Should a delivery be delayed, the customer is required to inform OLIVEDA customer service as soon as possible by email (bestellung@olivetreepeople.com) or contact form. We will then contact the shipping service to initiate a search. Research can take some time, but we attempt to resolve all delivery issues within 2 weeks of becoming aware of the delay.
Once the customer has received the package, he must check the content for accuracy. Any discrepancies (incompleteness, product damage, defective packaging, etc.) must be immediately reported to OLIVEDA Customer Service by the customer at bestellung@olivetreepeople.com.

Delivery status
We process your orders from Monday through Friday in the order in which they are received.
If you have any questions regarding your order, please send us an e-mail to: bestellung@olivetreepeople.com or use our contact form. We're here to help.

Amendment of the order
If you wish to change an order you have already placed, please send an e-mail with the subject "Order Change" to our customer service to bestellung@olivetreepeople.com.
In order to process your request, we also need your order number. We will do our best to honor your change request.

Delivery problems
If a product is missing in your delivery, a product is damaged, or your order is not correct for another reason, please contact our customer service immediately at bestellung@olivetreepeople.com. We will process your request as quickly and efficiently as possible.

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