Payment Terms and Shipping
Payment methods
- PayPal (direct debit, credit card)
- Klarna invoice
- Klarna Sofortüberweisung
- Klarna installment purchase
- Advance bank transfer
- Credit card
Shipping costs within Germany
Shipping within Germany and the EU is carried out exclusively with our logistics partners DHL & UPS.
| Country | Shipping costs | Delivery time |
| Germany | 5.95 €* | 2–3 business days |
Shipping costs from Germany
The shipping costs for deliveries to other EU countries are listed in the following overview. The costs for deliveries include both shipping & handling as well as export fees. Any import duties are not included in the delivery or export fees and must be borne by the recipient.
| Country |
|
Delivery time |
|
Asia |
39.90 EUR |
14–18 working days |
|
Australia |
49.90 EUR |
14–18 working days |
|
Belgium |
14.90 EUR*** |
3–4 business days |
|
Bosnia and Herzegovina |
16.90 EUR**** |
5–10 business days |
|
Bulgaria |
14.90 EUR*** |
7-10 business days |
|
Denmark |
14.90 EUR*** |
3–5 business days |
|
Estonia |
14.90 EUR*** |
7-10 business days |
|
Finland |
14.90 EUR*** |
5–7 business days |
|
France |
14.90 EUR*** |
3–5 business days |
|
Greece |
14.90 EUR*** |
7-10 business days |
|
Ireland |
14.90 EUR*** |
5–7 business days |
|
Italy |
14.90 EUR*** |
5–7 business days |
|
Croatia |
14.90 EUR*** |
7-10 business days |
|
Latvia |
14.90 EUR*** |
5–7 business days |
|
Lithuania |
14.90 EUR*** |
5–7 business days |
|
Luxembourg |
14.90 EUR*** |
3–4 business days |
|
Malta |
14.90 EUR*** |
7-10 business days |
|
New Zealand |
49.90 EUR |
14–18 working days |
|
Netherlands |
14.90 EUR*** |
2–3 business days |
|
Norway |
16.90 EUR**** |
5–10 business days |
|
Austria |
12.50 EUR** |
5–10 business days |
|
Poland |
14.90 EUR*** |
5–7 business days |
|
Portugal |
14.90 EUR*** |
3–5 business days |
|
Romania |
14.90 EUR*** |
5–7 business days |
|
Sweden |
14.90 EUR*** |
5–7 business days |
|
Switzerland |
12.50 EUR** |
5–10 business days |
|
Slovakia |
14.90 EUR*** |
5–7 business days |
|
Slovenia |
14.90 EUR*** |
5–7 business days |
|
Spain |
14.90 EUR*** |
5–7 business days |
|
Czech Republic |
14.90 EUR*** |
5–7 business days |
|
Turkey |
29.90 EUR |
7–10 business days |
|
Ukraine |
14.90 EUR*** |
7-10 business days |
|
Hungary |
14.90 EUR*** |
5–7 business days |
|
United Kingdom |
14.90 EUR***** |
7-10 business days |
|
United Arab Emirates |
39.90 EUR |
14–18 working days |
*****from an order value of 120.00 EUR free shipping, otherwise 14.90 EUR
Shipping costs in the USA
- Shipping is handled by UPS - our exclusive logistics partner.
- Standard delivery time.
| Country | Shipping costs | Delivery time |
| USA |
|
3–5 business days |
*Free shipping for orders of $50.00 or more, otherwise $7.00
shipping costs from USA
The shipping costs for deliveries from the USA to other countries are listed in the following overview. The costs for deliveries include both shipping & handling as well as export fees. Any import duties are not included in the delivery or export fees and must be borne by the recipient.
| Country | Shipping costs | Delivery time |
|
Argentina |
$10.90 |
7-10 business days |
|
Brazil |
$10.90 |
7-10 business days |
|
Canada |
$10.90 |
7-10 business days |
|
Chile |
$10.90 |
7-10 business days |
|
Costa Rica |
$10.90 |
7-10 business days |
|
Mexico |
$10.90 |
7-10 business days |
|
Peru |
$10.90 |
7-10 business days |
|
Uruguay |
$10.90 |
7-10 business days |
|
Venezuela |
$10.90 |
7-10 business days |
Delivery Conditions
The products ordered by the customer will be delivered to the address provided by the customer in the order form.
Delivery Delay
If a delivery is delayed, the customer is requested to inform OLIVEDA Customer Service as soon as possible by email or via the contact form: bestellung@olivetreepeople.com. We will then contact the shipping service to initiate an investigation. Investigations can take some time; however, we aim to resolve all delivery issues within 2 weeks (from the time we are notified of the delay).
As soon as the customer has received the package, they must check the contents for accuracy. Any discrepancies (incomplete delivery, damaged products, defective packaging, etc.) must be reported immediately by the customer to OLIVEDA Customer Service: bestellung@olivetreepeople.com.
Delivery Status
We process your orders from Monday to Friday in the order in which they are received.
If you have any questions regarding your order, please send us an email at: bestellung@olivetreepeople.com or use our contact form. We are happy to help.
Order Changes
If you would like to change an order you have already placed, please send an email with the subject line “Order Change” to our Customer Service: bestellung@olivetreepeople.com.
To process your request, we also need your order number. We will do our best to accommodate your wishes.
Delivery Issues
If a product is missing from your delivery, a product is damaged, or your order is not correct for any other reason, please contact our Customer Service immediately: bestellung@olivetreepeople.com. We will process your request as quickly and efficiently as possible.