Shipping policy

Payment methods

• PayPal (direct debit, credit card)
• Klarna invoice
• Klarna instant bank transfer
• Klarna installment purchase
• Prepayment bank transfer
• Credit card

 Shipping costs within Germany

Shipping within Germany and the EU is carried out exclusively with our logistics partners DHL & UPS.

Shipping costs from Germany
The shipping costs for deliveries to other EU countries are listed in the overview below. The costs for deliveries include both delivery & shipping costs as well as export fees. Any import duties are not included in the delivery or export fees and must be borne by the recipient.

Shipping costs in the USA

• Shipping is handled by UPS – our exclusive logistics partner.
• Standard delivery time.

*Free shipping for orders of $50.00 or more, otherwise $7.00

Shipping costs from the USA

The shipping costs for deliveries from the USA to other countries are listed in the overview below. The costs for deliveries include both delivery & shipping costs as well as export fees. Any import duties are not included in the delivery or export fees and must be borne by the recipient.

Delivery conditions
The products ordered by the customer will be delivered to the address provided by the customer in the order form.

Delivery delay
If a delivery is delayed, the customer is requested to inform OLIVEDA Customer Service as soon as possible by email or contact form at: bestellung@olivetreepeople.com. We will then contact the shipping service to initiate an investigation. Investigations may take some time, but we will try to resolve all delivery issues within 2 weeks (from the time we are informed of the delay). 
As soon as the customer has received the package, they must check the contents for accuracy. Any discrepancies (incompleteness, damage to the products, defective packaging, etc.) must be reported immediately by the customer to OLIVEDA Customer Service at: bestellung@olivetreepeople.com.

Delivery status
We process your orders from Monday to Friday in the order in which they are received.
If you have any questions regarding your order, please send us an email at: bestellung@olivetreepeople.com or use our contact form. We are happy to help.

Order changes
If you would like to change an order you have already placed, please send an email with the subject “Order Change” to our Customer Service at: bestellung@olivetreepeople.com.
To process your request, we also need your order number. We will do our best to accommodate your wishes.

Delivery issues
If a product is missing from your delivery, a product is damaged, or your order is not correct for any other reason, please contact our Customer Service immediately at: bestellung@olivetreepeople.com. We will process your request as quickly and efficiently as possible.